HELP CENTER

FREQUENTLY ASKED QUESTIONS

Our prices are kept affordable as we operate on a direct business model and every jewellery is sold directly to you. Each ring is shipped direct from our boutique and cuts out the middleman so you get to save on hefty distributors profits and mark ups. Instead of increasing our profit margins, we pass on the savings to you so that you get to enjoy a quality engagement ring at an affordable price. 

At Princess Gem we only offer certified moissanites by independent gemological labs as a testament to our quality and value. All orders will come with certificate and warranty card with unique serial number. There is also a laser inscription with serial number on each moissanite.

All Princess Gem moissanite gemstones in our Engagement & Ready to Ship Series will be covered under our Lifetime Limited Warranty Policy. All of our jewellery is manufactured using only the highest quality materials and will be thoroughly inspected before handing over to you.

For more information, please click here.

We offer a 14 days return policy upon receipt of the order by the customer, subject to the terms & conditions. This return policy does not apply to items that are purchased during a sale/promo, customised orders or which have been stated as Non-exchangeable and Non-refundable on Princessgem.com. For more information, please click here.

Yes we deliver to countries such as USA, Canada, UK, Australia, Japan, France, New Zealand, Germany, Greece, Portugal, Sweden, Belgium, Netherlands, Italy, Spain & Malaysia.


For international orders, there will be a discounted flat fee of SGD $15 for tracked shipping, we usually deliver by FedEx. 


Shipping time varies depending on your country. 

For United States and Canada, it typically takes around 1 week to arrive if there is no delay. 

We do not ship to PO boxes.

Simply click on the "Add To Cart" button or "Buy It Now" button once you have selected your preferred jewellery. You will be taken to a payment page where you can choose from a variety of payment methods such as Credit Cards, PayNow, GrabPay and 0% interest installment plans by Hoolah, Atome & Pace!

By placing your order online, you get to enjoy Direct Pricing and quicker order processing. Furthermore, you will be helping us to save on hefty retail transaction fees when you make your order online 😊 

Choose your preferred design > Select ring size > Hit the "Add to Cart" Button > Check Out


We offer various payment methods at our check out page. 

You may pay by:

  1. Credit/Debit Cards
  2. PayNow
  3. Apple Pay / Google Pay
  4. Bank Transfer
  5. GrabPay
  6. Instalment Options (3 Instalments at 0% interest): Hoolah Atome Pace Grab PayLater

Our products are available for viewing at CityLink Mall. You may come down to our store for viewing of jewellery. Once you have decided on the jewellery you wish to purchase, please purchase directly on our website. We do not offer ready stock jewellery in our retail store. 

Viewing Store Address: 1 Raffles Link, B1-24B. Citylink Mall, Singapore 039393 (Store Name: THE FEATURED STORE)

Nearest MRT station: City Hall MRT Station

Viewing Store Operating Hours: 12pm - 8.30pm Daily

We offer engraving service at $50 only for Princess Gem products. You may provide us the engraving message of up to 10 standard English characters/letters with a 1- 2 weeks lead time. Please purchase engraving service here 


Our return policy does not apply to custom orders with engraving services and all engraved rings are Non-exchangeable and Non-refundable.

Simply click on the "Chat with us" button on the bottom right of the page to send us a Whatsapp Message and we will reply to you within 24 hours at our soonest availability. 

Alternatively, you may send us a email at info@princessgem.com 

The only difference is the future expectation of value if you are ever going to sell it.

Moissanites are a great choice for people who are NOT looking to resell their ring. Moissanite typically do not have a resale value.


Diamonds, on the other hand, have a resale value of approximately 25% - 60%. So if you purchase a $10,000 diamond and wish to resell it in future, you could possibly get back $2,500 - $6,000 of your money back.


However, having a resale value may not be worthwhile in the long run if you do the calculations. Let's take a look at the example below:


Option A (D-F colour, 1 carat, Excellent Cut, Flawless-VVS1) 

Cost of Moissanite Ring in 18K Gold: $788

Resale Value: $0

Total Cash Spent: $788 - $0 = $788


Option B (D-F colour, 1 carat, Excellent Cut, Flawless-VVS1) 

Cost of Diamond Ring in 18K Gold: $10,000

Resale Value: $2,500 - $6,000 

Assuming you are able to sell it off at $6,000, 

Total Cash Spent: $10,000 - $6,000 = $4,000


Comparing $788 vs $4,000 for an engagament ring, moissanite is becoming a popular choice among new generation couples! 

Moissanite looks similar to diamonds, but are completely different gemstones. The difference is that moissanites contains silicon carbide instead of pure carbon. They are also extremely durable, have a high refractive index, and are very affordably priced as compared to diamonds. You may also check out a more detailed comparison chart between moissanite and diamond here.


Moissanite is one of the leading alternatives to conventional mined diamonds and looks identical to a mined diamond in terms of their brilliance, sparkle and hardness.

Unlike cubic zirconia, a moissanite will not turn cloudy or lose its shine/sparkle as time passes.

At Princess Gem we only offer certified moissanites by independent gemological labs as a testament to our quality and value. All orders will come with certificate and warranty with unique serial number. There is also a laser inscription with serial number on each moissanite.

We offer the majority of our jewellery in 9K White Gold, 18K Gold and White Gold Plated 925 Silver.
For 18K Gold, you have the option of choosing White/Rose/Yellow Gold. 

Our White Gold Sterling Silver is made up of a base composition of Sterling Silver followed by triple plated Rhodium 18K White Gold. 

Our 9K White Gold is made up of 37.5% gold with 62.5% alloy. 

White Gold Sterling Silver has the benefit of being very affordable, however it requires more maintenance than 9K White Gold. 9K White Gold is more durable and easy to maintain, but it is also more expensive. 

If you are considering between both metals, 9K Gold will make a better choice if you are looking to wear it long term as it is easier to maintain.

You may decide depending on your budget, skin sensitivity and durability.


BUDGET

18K gold is much more expensive as it contains a higher percentage of gold. 18K gold is mixed with 75% pure gold with 25% alloy, while 9K gold is mixed with 37.5% gold with 62.5% alloy. 


SKIN SENSITIVITY

Usually, metal allergy is caused by alloys present in jewellery. Alloys may cause skin allergy, skin irritation or react to lotions or mist. Higher the presence of alloy, higher is the chances of allergic reactions.


DURABILITY

9K gold is more durable than 18K gold due to the presence of higher alloy. The durability also depends on the alloy mixed with gold. However, 9K gold has a higher tendency to tarnish easily due to the high percentage of alloy. 

We recommend picking 9K Gold if your job requires you to work with your hands often as 9K Gold is more durable and stronger. 

If not, 18K Gold will be the ideal option for a long wearing ring as it will not tarnish easily due to high presence of gold and suitable for sensitive skin. 

Based on a market research, 1 full carat is the average preferred size around the world, including Singapore. Currently, all our rings are made with 1 carat. We also offer half carat sizes such as 0.5 and 1.5 carats. For bigger carat sizes, we offer up to 4 carat size (10mm). For a custom carat order, you may drop us an email at sales@princessgem.com 

Princess Gem specialises in premium grade lab-grown moissanite that has the highest brilliance and sparkle to match diamonds. Our production process focuses on the stringent benchmark of the Diamond 4C's (Cut, Colour, Clarity, Carat). As a result, each of our gemstones has a near flawless cut, few inclusions and near colourless. All moissanites are certified with a unique serial number and comes with a lab grading report.

Your credit card transactions are completely secure when you purchase at Princessgem.com. Princess Gem uses Secure Socket Layering (SSL), the latest industry-standard encryption technology that ensures the safe transmission of your personal information via the internet.

You may wish to purchase a ring sizer at a nominal fee here. The ring sizer is easy to use, just slip it on your finger, adjust to ensure a comfortable fit and simply read off size indicated by arrow. If you prefer to measure your ring size on your own, you may refer to our free printable guide here. If you prefer to come down to our retail store to measure your ring size in person, you may visit our store during operating hours for a free measurement.


Store Address: 1 Raffles Link, B1-24B. Citylink Mall, The Featured Store. Singapore 039393

Store Operating Hours: 12pm - 8.30pm Daily


For International customers, you may get your ring size measured at a local jeweller or contact us for a complimentary ring sizer after placing your order online. 

We are able to modify the ring size specially for you, just drop us an email info@princessgem.com or Whatsapp Message +65 88352934 and let us know the size you need.

We offer a complimentary one-time ring resizing for all orders within Singapore with no expiry on all Engagement & Ready to Ship Series. You may come by our store to size finger correctly and drop off your ring. Alternatively, we can send a ring sizer for you to measure the size yourself and you can arrange to have the ring send back to us at your own cost. Do note that our complimentary resize allowance has a limitation of 3 sizes up or 3 sizes down. If the resize is out of the range, additional charges will be applied. You may choose to drop off the ring for resizing at our store or engage our courier for a pick up & drop off service at a nominal charge.


For international customers, we are able to resize the ring for you as long as you are able to ship it back to us in Singapore (trackable shipping cost borne by you).

Alternatively, you may get your ring resize at your local jeweller and we will be happy to provide you with a SGD $50 voucher for your future purchase with us (no expiry). 

We offer a competitive pricing as we operate on a direct business model and every jewellery is sold direct to you. All orders placed via our website enjoys Direct Pricing. Each ring is shipped direct and cuts out the middleman so you get to save on hefty distributors profits and mark ups. Instead of increasing our profit margins, we pass on the savings to you so that you get to enjoy a brilliant engagement ring at an affordable price! 

Our products are available for viewing at CityLink Mall. You may come down to our store for viewing of jewellery. Once you have decided on the jewellery you wish to purchase, please purchase directly on our website for quicker order processing. 


Viewing Store Address: 1 Raffles Link, B1-24B. Citylink Mall, Singapore 039393 (Store Name: THE FEATURED STORE)

Nearest MRT station: City Hall MRT Station

Viewing Store Operating Hours:12pm - 8.30pm Daily

Please ensure the design and size is in order before checking out. We are unable to modify the order once production begins. For any changes made to the order, please reach out to us asap within 24 hours of the order made via Whatsapp message +65 8835 2934 or email to sales@princessgem.com and we will modify it for you if production has not started.

Click on the "Chat with us" button on the bottom right side of the page and we will get back to you at our soonest availability within 24 hours. Alternatively, you may also drop us an email to sales@princessgem.com 

We offer customised jewellery and will work with you on your bespoke accessory. If you have a ring/bracelet/necklace/earring/anklet in mind, show us a photo or let us know of your requirements.

Customised jewellery requires 4 - 8 weeks leadtime depending on complexity of design & availability of materials.
Renderings will be provided for confirmation before production commence. 


Feel free to drop us an email at sales@princessgem.com or Whatsapp message +65 8835 2934

We offer engraving service at $50 only for Princess Gem products. You may provide us the engraving message of up to 10 standard English characters/letters with a 1- 2 weeks lead time.
Please purchase engraving service here 

Our return policy does not apply to custom orders with engraving services and all engraved rings are Non-exchangeable and Non-refundable.

We offer different carat sizes for the jewellery in our store, you may choose 0.5/0.8 carats if you prefer a smaller size or size up to 4 carats if you prefer a bigger round brilliant cut moissanite. There will be an additional lead time for custom carat size.


We also offer special cuts (oval, cushion, heart, emerald, princess, pear, marquise) on pre-order which is available in 0.5/1/2 carat.


Feel free to drop us an email at sales@princessgem.com or Whatsapp message +65 8835 2934

We accept debit/credit cards, Apple Pay, Google Pay, PayNow, bank transfer, GrabPay, Pace, Hoolah & Atome Installments at 0% interest! 

We have teamed up with Hoolah, Atome, Grab PayLater & Pace to offer 0% interest installments for all Princess Gem customers. This installment plans are available for both Debit and Credit cardholders.


Buy what you need now, and pay later with Hoolah/Atome/Pace/GrabPayLater. 

Simply select your preferred installment provider upon checkout.


Click for more information on Hoolah Installments

All jewellery are made to order and will take around 4 to 8 weeks, unless otherwise stated on the product description.

Sterling Silver requires 4 - 6 weeks and 9K/18K Gold requires 6 - 8 weeks. Accessories such as necklaces and earrings have a shorter lead time of 2 - 4 weeks. All jewellery undergoes a series of quality checks before we hand over to you. Shipping takes 2 to 3 business days and our delivery team will contact you for arrangements.

If you require it urgently, please drop us a Whatsapp message +65 88352934 prior to ordering. We are able to rush out certain custom ring orders at an additional cost.

If you require a proposal ring urgently, you may check out our Ready To Ship collection and receive it by the next day. 


All our custom-made rings (with the exception of Ready to Ship series) requires 4 - 6 weeks for Sterling Silver and 6 - 8 weeks for 9K/18K Gold. All our rings are made to order and the whole process requires us to custom made your ring from scratch and also includes running a series of quality check tests to ensure the ring is perfect for your big day!


We are able to rush out certain 18K Gold custom ring orders within 2 weeks at an additional cost. Drop an email to us at sales@princessgem.com or Whatsapp message +65 88352934 to enquire.

We offer free trackable shipping for all orders within Singapore. Additional charges* applies for locations in Orchard, Downtown, CBD, Sentosa, Tuas, Changi Aiport & Changi Airline Houses. 

Once your order has been shipped, you will receive a confirmation email that includes tracking information. Our delivery partner will contact you with regards to the delivery to choose your preferred date and time slot.

Additional charges

  • $8 surcharge applies for location within Downtown, Orchard and CBD areas. 
  • $20 surcharge applies for location Sentosa, Changi Airport, Changi Aviation Center and Tuas 627, 628, 629, 638, 639, 637, 636 postal code.
  • $30 surcharge applies for Changi Airline house area.

Princess Gem provides free shipping within Singapore only. 


For international orders, there will be a discounted flat fee of SGD $15 for tracked shipping. 

Shipping time varies depending on your country. 


For United States and Canada, orders will be sent via FedEx and typically takes around 1 week to arrive. We do not ship to PO boxes.

All orders made via our website do not include customs & sales duties imposed by local customs authorities in your country. From our experience, most countries do not impose taxes on our orders as the package is fairly small and can pass off as a gift. However, should there be any taxes imposed on an item, you will be responsible for paying these amounts to your country’s local customs. Customers in Singapore will not need to pay any sales taxes upon delivery as the order will be shipped via local delivery.

Once your order has been dispatched, our delivery team will send you a tracking number and a web link so that you may track the delivery status of your order. Our team will also contact you to arrange for your preferred date and time slot for delivery. 

All orders are sent in a discrete brown carton box. Every order is sent with our exclusive Princess Gem gift bag, GRA certificate report along with a complimentary jewellery polishing cloth. All rings will be nestled in an elegant glossy pink Belgian wooden ring box with a built-in light ready for your proposal.

The built-in special light feature in our ring box will last 24 - 48 hours, we recommend to open up the box only to check the ring. For the brightest shine and sparkle, do not open the ring box repeatedly till you are ready to propose. Alternatively, you may also change the batteries in the ring box. If you are unsure on how to change the batteries, please email us at support@princessgem.com 

Our signature glossy pink wooden ring boxes with built-in light are provided exclusively with each ring purchase and cannot be sold separately.

Yes we do!

For international orders, there will be a discounted flat fee of SGD $15 for tracked shipping. 


Shipping time varies depending on your country. 


For United States and Canada, orders will be sent via FedEx and typically takes around 1 week to arrive. We do not ship to PO boxes.

All orders made via our website do not include customs & sales duties imposed by local customs authorities in your country. From our experience, most countries do not impose taxes on our orders as the package is fairly small and can pass off as a gift. However, should there be any taxes imposed on an item, you will be responsible for paying these amounts to your country’s local customs. 

If you require a proposal ring urgently, you may check out our Ready To Ship collection and you will receive it within 1-2 weeks by DHL. 

All our custom-made rings (with the exception of Ready to Ship series) requires 4 - 6 weeks for Sterling Silver and 6 - 8 weeks for 9K/18K Gold. All our rings are made to order and the whole process requires us to custom made your ring from scratch and also includes running a series of quality check tests to ensure the ring is perfect for your big day!

We are able to rush out certain 18K Gold custom ring orders within 2 weeks at an additional cost. Drop an email to us at sales@princessgem.com or Whatsapp message +65 88352934 to enquire.

Once your order has been dispatched, you will receive a tracking number and a web link so that you may track the delivery status of your order.

All orders are sent in a discrete brown carton box, so you do not have to worry. Every order is sent with our exclusive Princess Gem gift bag, GRA certificate report along with a complimentary jewellery polishing cloth. All rings will be nestled in an elegant glossy pink Belgian wooden ring box with a built-in light ready for your proposal.

We are able to modify the ring size specially for you, just drop us an email info@princessgem.com or Whatsapp Message +65 88352934and let us know the size you need.

We offer a 14 days return policy upon receipt of the order by the customer, subject to the terms & conditions. 

We will require you to ship back the ring to us within 14 days upon receipt and the shipping cost will be borne by you. Please ensure you use trackable shipping for safety.

Once we have received the return, we will check and evaluate the ring. If there is no damages and we have received the full set with security tag intact, we will refund you the cost of ring excluding the initial shipping fee. 

This return policy does not apply to items that are purchased during a sale/promo, customised orders or which have been stated as Non-exchangeable and Non-refundable on Princessgem.com. For more information, please click here.