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FREQUENTLY ASKED QUESTIONS

Our prices are kept affordable as we operate on a direct business model and every jewellery is sold directly to you. Each ring is shipped direct from our boutique and cuts out the middleman so you get to save on hefty distributors profits and mark ups. Instead of increasing our profit margins, we pass on the savings to you so that you get to enjoy a quality engagement ring at an affordable price. 

At Princess Gem we only offer certified moissanites by independent gemological labs as a testament to our quality and value. All orders will come with certificate and warranty card with unique serial number. There is also a laser inscription with serial number on each moissanite.

All Princess Gem moissanite gemstones in our Engagement & Ready to Ship Series will be covered under our Lifetime Limited Warranty Policy. All of our jewellery is manufactured using only the highest quality materials and will be thoroughly inspected before handing over to you.

For more information, please click here.

We offer a 14 days return policy upon receipt of the order by the customer, subject to the terms & conditions. This return policy does not apply to items that are purchased during a sale/promo, customised orders or which have been stated as Non-exchangeable and Non-refundable on Princessgem.com. For more information, please click here.

Choose your preferred design > Select ring size > Hit the "Add to Cart" Button > Check Out


We offer various payment methods at our check out page. 

You may pay by:

Credit/Debit Cards
PayNow
Bank Transfer
GrabPay
Instalment Options (3 Instalments at 0% interest):
Hoolah 
Atome 
Rely

You may wish to visit our retail store to view the rings before making your purchase via our website.


Store Address:
1 Raffles Link, B1-24B. Citylink Mall, The Featured Store. Singapore 039393

Store Operating Hours:
11.30am - 9.30pm Daily

We offer engraving service at $50 only for Princess Gem products. You may provide us the engraving message of up to 10 standard English characters/letters with a 1 week lead time.

Our return policy does not apply to custom orders with engraving services and all engraved rings are Non-exchangeable and Non-refundable.

The only difference is the future expectation of value if you are ever going to sell it.

Moissanites are a great choice for people who are NOT looking to resell their ring. Moissanite typically do not have a resale value. 

Diamonds, on the other hand, have a resale value of approximately 25% - 60%. So if you purchase a $10,000 diamond and wish to sell it in future, you could possibly get back $2,500 - $6,000 of your money back.

However, having a resale value may not be worthwhile in the long run if you do the calculations. Let's take a look at the example below:

Option A (D-F colour, 1 carat, Excellent Cut, Flawless-VVS1)

Cost of Moissanite Ring in 18K Gold: $788

Resale Value: $0

Total Cash Spent: $788 - $0 = $788


Option B (D-F colour, 1 carat, Excellent Cut, Flawless-VVS1)
Cost of Diamond Ring in 18K Gold: $10,000 

Resale Value: $2,500 - $6,000
Assuming you are able to sell it off at $6,000,

Total Cash Spent: $10,000 - $6,000 = $4,000


Comparing $788 vs a $4,000 for an engagement ring, moissanite is becoming a popular choice among new generation couples! 

Moissanite looks similar to diamonds, but are completely different gemstones. The difference is that moissanites contains silicon carbide instead of pure carbon. They are also extremely durable, have a high refractive index, and are very affordably priced as compared to diamonds. You may also check out a more detailed comparison chart between moissanite and diamond here.

Moissanite is one of the leading alternatives to conventional mined diamonds and looks identical to a mined diamond in terms of their brilliance, sparkle and hardness.

Unlike cubic zirconia, a moissanite will not turn cloudy or lose its shine/sparkle as time passes.

At Princess Gem we only offer certified moissanites by independent gemological labs as a testament to our quality and value. All orders will come with certificate and warranty with unique serial number. There is also a laser inscription with serial number on each moissanite.

We offer the majority of our jewellery in 9K and 18K White Gold and White Gold Plated 925 Silver. 18K Rose Gold & 18K Yellow Gold is also available. 

Our White Gold Sterling Silver is made up of a base composition of Sterling Silver followed by triple plated Rhodium 18K White Gold. Our 9K White Gold is made up of 37.5% gold with 62.5% alloy. White Gold Sterling Silver has the benefit of being very affordable, however it requires more maintenance than 9K White Gold. 9K White Gold is more durable and easy to maintain, but it is also more expensive. 

You may decide depending on your budget, skin sensitivity and durability.

BUDGET

18K gold is much more expensive as it contains a higher percentage of gold. 18K gold is mixed with 75% pure gold with 25% alloy, while 9K gold is mixed with 37.5% gold with 62.5% alloy. 


SKIN SENSITIVITY

Usually, metal allergy is caused by alloys present in jewellery. Alloys may cause skin allergy, skin irritation or react to lotions or mist. Higher the presence of alloy, higher is the chances of allergic reactions.


DURABILITY

9K gold is more durable than 18K gold due to the presence of higher alloy. The durability also depends on the alloy mixed with gold. However, 9K gold has a higher tendency to tarnish easily due to the high percentage of alloy. 

Based on a market research, 1 full carat is the average preferred size around the world, including Singapore. Currently, all our rings are made with 1 carat. We also offer half carat sizes such as 0.5 and 1.5 carats. For bigger carat sizes such as 2 carats and above, it will be on a custom order. For a custom order, you may drop us an email at sales@princessgem.com 

Princess Gem specialises in premium grade lab-grown moissanite that has the highest brilliance and sparkle to match diamonds. Our production process focuses on the stringent benchmark of the Diamond 4C's (Cut, Colour, Clarity, Carat). As a result, each of our gemstones has a near flawless cut, few inclusions and near colourless. All moissanites are certified with a unique serial number and comes with a lab grading report.

Your credit card transactions are completely secure when you purchase at Princessgem.com. Princess Gem uses Secure Socket Layering (SSL), the latest industry-standard encryption technology that ensures the safe transmission of your personal information via the internet.

You may wish to purchase a ring sizer at a nominal fee here. The ring sizer is easy to use, just slip it on your finger, adjust to ensure a comfortable fit and simply read off size indicated by arrow. If you prefer to measure your ring size on your own, you may refer to our free printable guide here. If you prefer to come down to our retail store to measure your ring size in person, you may visit our store during operating hours for a free measurement.

Store Address:
1 Raffles Link, B1-24B. Citylink Mall, The Featured Store. Singapore 039393

Store Operating Hours:
11.30am - 9.30pm Daily

We are able to modify the ring size specially for you, just drop us an email info@princessgem.com or Whatsapp Message +65 88352934 and let us know the size you need.

We offer a complimentary one-time ring resizing valid for 60 days on all Engagement & Ready to Ship Series. You may come by our store to size finger correctly or we can send a ring sizer for you to do it yourself and then send the ring back to us. Do note that our resize allowance has a limitation of 3 sizes up or 3 sizes down. If the resize is out of the range, additional charges will be applied. 

We offer a competitive pricing as we operate on a direct business model and every jewellery is sold direct to you. Each ring is shipped direct and cuts out the middleman so you get to save on hefty distributors profits and mark ups. Instead of increasing our profit margins, we pass on the savings to you so that you get to enjoy a brilliant engagement ring at an affordable price!

Our products are available for viewing at CityLink Mall. You may come down to our store for viewing of jewellery. 

Store Address: 
1 Raffles Link, B1-24B. Citylink Mall, Singapore 039393THE FEATURED STORE

Store Operating Hours:
11.30am - 9.30pm Daily

Please ensure the design and size is in order before checking out. We are unable to modify the order once production begins. For any changes made to the order, please reach out to us asap within 24 hours of the order made via Whatsapp message +65 8835 2934 or email to sales@princessgem.com and we will modify it for you if production has not started.

Click on the Messenger Chat button on the bottom right side of the page and we will get back to you at our soonest availability. Alternatively, you may also drop us an email sales@princessgem.com or Whatsapp message +65 8835 2934

If you require a different carat size or a certain diamond cut that is not available on our store, feel free to drop us an email at sales@princessgem.com 

We offer engraving service at $40 only for Princess Gem products. You may provide us the engraving message of up to 10 standard English characters/letters with a 1 week lead time.

Our return policy does not apply to custom orders with engraving services and all engraved rings are Non-exchangeable and Non-refundable.

We accept debit/credit cards, Apple Pay, Google Pay, PayNow, bank transfer, GrabPay, Hoolah & Atome Installments at 0% interest!
For more information on Hoolah Installments, please visit https://princessgem.com/pages/hoolah-installments

We have teamed up with Hoolah & Atome to offer 0% interest installments for all Princess Gem customers. This installment plans are available for both DEBIT and CREDIT cardholders.

Buy what you need now, and pay later with Hoolah/Atome. 

Simply select "Hoolah Installments" or "Atome Installments" upon checkout.


For more information on Hoolah Installments, please visit https://princessgem.com/pages/hoolah-installments 

All jewellery are made to order and will take around 4 to 8 weeks, unless otherwise stated on the product description. Sterling Silver requires 4 - 6 weeks and 9K/18K Gold requires 6 - 8 weeks. Accessories such as necklaces and earrings have a shorter lead time of 2-4 weeks. All jewellery undergoes a series of quality checks before we hand over to you. Shipping takes 3 to 5 business days and our delivery team will contact you for arrangements. If you require it urgently, please drop us a Whatsapp message +65 88352934 prior to ordering. We are able to rush out certain custom ring orders at an additional cost.

If you require a proposal ring urgently, you may check out our Ready To Ship collection and receive it in under 2 days. All our custom-made rings (with the exception of Ready to Ship series) requires 4 - 8 weeks for production of ring to be completed (4 - 6 weeks for Sterling Silver and 6 - 8 weeks for 9K/18K Gold). All our rings are made to order and the whole process requires us to custom made your ring from scratch and also includes running a series of quality check tests to ensure the ring is perfect for your big day!

We are able to rush out certain custom ring orders at an additional cost. Drop an email to us at sales@princessgem.com or Whatsapp message +65 88352934 to enquire.

We offer free trackable shipping for all orders. Once your order has been shipped, you will receive a confirmation email that includes tracking information. Our delivery partner will contact you with regards to the delivery to choose your preferred date and time slot.

Princess Gem provides free shipping within Singapore only. For international orders, there will be a flat fee of SGD $15 for tracked shipping. Shipping time varies depending on your country. Please drop us an email sales@princessgem.com for a quotation. 

All orders made via our website do not include customs & sales duties imposed by local customs authorities in your country. From our experience, most countries do not impose taxes on our orders as the package is fairly small and can pass off as a gift. However, should there be any taxes imposed on an item, you will be responsible for paying these amounts to your country’s local customs. Customers in Singapore will not need to pay any sales taxes upon delivery as the order will be shipped via local delivery.

Once your order has been dispatched, our delivery team will send you a tracking number and a web link so that you may track the delivery status of your order. Our delivery partner will also contact you to arrange for your preferred date and time slot for delivery. 

Every order is sent with our exclusive Princess Gem gift bag, GRA certificate report along with a complimentary jewellery polishing cloth. All rings will be nestled in an elegant glossy pink Belgian wooden ring box with a built-in light ready for your proposal.

The built-in special light feature in our ring box will last 24 - 48 hours, we recommend to open up the box only to check the ring. For the brightest shine and sparkle, do not open the ring box repeatedly till you are ready to propose. Alternatively, you may also change the batteries in the ring box. If you are unsure on how to change the batteries, please email us at support@princessgem.com 

Our signature glossy pink wooden ring boxes with built-in light are provided exclusively with each ring purchase and cannot be sold separately.