SATISFACTION GUARANTEED OR YOUR MONEY BACK
OUR PRINCESS GEM CERTIFIED MOISSANITES ARE CREATED TO PRODUCE THE SAME SHINE AND BRILLIANCE AS NATURAL DIAMONDS AND ARE HAND-CUT AND POLISHED BY THE BEST EXPERT CRAFTSMEN. YOUR SATISFACTION WITH OUR PRODUCT IS OF UTMOST IMPORTANCE TO US.
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We offer a 14 days return policy upon receipt of the order by the customer, subject to the following terms & conditions:
- There is a security tag to each piece of jewelry purchased from our online store. Please do not remove the security tag from the jewellery if you wish to make a return or exchange.
- The item must be in its original shipped condition, including the original product packaging, accessories, documentation, warranty cards, manuals and any free gifts (if applicable). All packaging must be unmarked and not defaced in any manner.
We reserve the right to refuse any return or exchange if we believe the items purchased are intentionally damaged or have been misused. We are not responsible for return shipping charges, and the original shipping charges are nonrefundable.
This return policy does not apply to items that are purchased during a sale/promo, or which have been stated as Non-exchangeable and Non-refundable on Princessgem.com. Custom-made orders are strictly non-exchangeable and non-refundable.
All Solid 18K (White, Rose, Yellow) gold jewellery are considered custom-made orders.
For all returns & exchange requests, please email us at email@example.com within 14 days of receiving your order and include your contact details, order ID as well as the reason for returning.
Once orders are placed, it cannot be cancelled. Our production team works round the clock to have your order processed for shipping. Therefore, please make an order only after you have confirmed your decision to purchase. There are strictly no refunds for all orders. Please contact us for any questions before making your order.